artistrye — Privacy Policy

When you use the artistrye app and website, we collect the following categories of personal and sensitive data:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).

artistrye processes your information only for these purposes:

• To respond to your support requests and doubts.
• To create, secure and maintain your account.
• To process payments and issue invoices and receipts.
• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To detect and prevent fraud, abuse and policy violations.
• To meet our legal, tax and accounting obligations.

We do not sell your personal data. We share limited data only with the service providers needed to run artistrye:

• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Razorpay — our payment processor, to take payments and issue refunds.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.

We share with them only what each one strictly needs, and nothing more.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

Security is built in: passwords are stored only as bcrypt hashes, every connection is protected with TLS 1.2 or above, and backups are kept encrypted. We review our security posture regularly and remediate critical vulnerabilities within 72 hours.

With respect to the data artistrye holds, you can:

• Access a copy of the personal data we hold about you.
• Correct information that is inaccurate or out of date.
• Withdraw consent for any non-essential processing at any time.
• Delete your data, subject to legal retention requirements.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

We may update this policy from time to time. For any significant change, we will give you in-app notice and revise the “Last updated” date above. Your continued use of artistrye after the change indicates your acceptance of it.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.